The solution to this seems to be to free up storage capacity on the iOS device, which then causes the Photos app to ‘restore’ the pictures or videos that went missing. This sometimes causes the Photos app either to become unusable, or perhaps even more strange, sometimes the photos and videos within the app begin to disappear on their own and the photos and videos are instead replaced by blank white thumbnails, which don’t load anything when tapped on. 3: Free Up Storage on iPhone or iPadĪ somewhat rare but peculiar issue has been reported that causes the iOS Photos app to misbehave when the iPhone or iPad has full storage with no available storage for anything else. Sometimes rebooting a device makes it work again as expected, just like rebooting computers often remedies strange behavior. You can turn off the iPhone or iPad by holding the Power button then swiping to power off, or you can shut down the iPhone or iPad through Settings and then turn it back on again. Turn the iPhone or iPad off and on again, or you can force reboot it. Relaunching the Photos app after force quitting it this way may get the app to behave again as expected. For older iPhone and iPad models with a Home button, double-click the Home button to access App Switcher, then swipe up on the Photos app to quit it.For newer iPhone and iPad models without a Home button, swipe up from the bottom of the screen to access the App Switcher, then swipe up on the Photos app to quit it.Quitting apps differs on the various iOS device and version of iOS you have, but generally the advice is as follows: Try quitting and relaunching Photos app, sometimes the app itself just freezes up and simply relaunching it is sufficient to resolve the problem. Note that if you recently restored or setup a new iPhone or iPad, tip #4 should be of particular help. If you’re experiencing the Photos app continuously freezing or crashing on an iPhone or iPad, and just generally not working as expected, the troubleshooting steps below may help to resolve the problem for you.
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